TEL-02 - Telehealth Self-Care Programs to Improve Pain Outcomes

The spread of COVID-19 has caused significant stress for everyone, leading to an increase in prevalence, severity, and complexity of pain conditions, with limited access to care to help these patients. Thus, many providers have found solutions in the use of telehealth self-care training and coaching to extend their care into the daily lives of patients. This presentation focuses on the use of these strategies to engage patients in self-management to improve the outcomes of their care. Telehealth self-management employs a patient engagement platform to provide care programs that include an array of telehealth services such as pain, health, and risk assessment; patient training to reduce risk factors that contribute to their pain condition (for example, repetitive and postural strain) through online microlessons; telehealth coaching with audio-video platforms; and a patient-centered dashboard to monitor patient engagement and outcomes. The Personalized Activated Care and Training (PACT) program at www.pactforpain.com is a telehealth platform to support health professionals in implementing remote self-management for pain conditions using telehealth coaching and online training. PACT is reimbursed by health plans without adding patients to a busy clinic schedule.