Getting started video coming soon.
How do I log into the conference?
Click Login on the top right-hand corner of the screen and log in using the credentials emailed to you.
I am registered, but I can’t view a session, what do I do?
Ensure that you are logged in. Click on the Live Daily Schedule tile on the home page and start learning.
Alternatively, you may view the schedule, click on a session name, and click Live Stream at the bottom of that session page. There may be up to 3 sessions every hour.
I'm not registered for the conference. How can I register?
You may register for the PAINWeek Live Virtual Conference here.
I missed part of the conference but would still like to participate. Can I still register?
Yes, you may register onsite, however a daily rate is not offered. You must register and pay for the whole conference. Please register here or visit our virtual help desk.
I can’t hear the faculty talking. What can I do?
Ensure that your computer speakers are turned on and/or increase your computer’s speaker volume.
You may have to also unmute the video.
I am currently viewing the live stream, but I am not able to find a session?
PAINWeek has three simultaneous livestream channels. If you are currently viewing a livestream and want to participate in a different session, first close the livestream window, and then go to Schedule and select your session and click Live Stream.
How do I ask faculty questions?
While the session is live, participants may type in questions to the right of the slides. Basic questions may be answered by moderators. Content-related questions will be answered during the Q&A at the end of a session time permitting.
Will I be able to ask faculty questions for recorded on demand sessions?
No, you will not be able to ask faculty questions for recorded on demand sessions, but you will still be able to receive CE credit.
How do I find a list of all sessions by track?
Click on Live Schedule then Browse by Track
What time zone are live sessions presented in?
All times listed are in U.S. Eastern Daylight Savings Time EDT (GMT-4).
Will the content be recorded?
Yes, sessions will be recorded and available in the On Demand section of the website starting October 5, 2020. If you have not purchased on demand access you may do so here.
How can I view/download the presentation slides?
You can view presentation slides by clicking on Live Schedule then selecting a session. Next to the faculty names and bios click on the button Slides. This will open a new browser window with the slides which you may view/download. Please note that due to the size of some slide decks it may take a few moments for anything to appear on your screen.
How long will I have access to the conference content?
Conference registrants will have access to the on demand sessions, exhibits, product showcases, and scientific posters until September 2021.
How many Continuing Education Credits can I earn at the PAINWeek Live Virtual Conference?
Of the 72 credit hours offered, learners can claim up to 24 credit hours during the conference.
Are any sessions not eligible for continuing education credits?
The following sessions are not eligible for continuing education credits:
How do I claim my continuing education credits?
Credits can be claimed after the conclusion of the conference. We recommend keeping track of sessions you attended with the app. You can also download a PDF of the full schedule and mark your sessions there.
It’s easiest to evaluate a session immediately after watching it by clicking the Evaluation button in the session popup from the schedule. You will also receive an email with instructions how to claim credit a week following the conference. More information can be found here.
Mobile App Important: If you have downloaded a PAINWeek mobile app from a previous year please delete that version and download the current app.
How do I find the mobile app?
Click here for instructions on how to download or:
How do I log into the mobile app?
Log in using the same credentials you received from us via email for the conference.
How do I share (or unshare) my information with attendees?
During the app setup process, you will be asked if you want to share your profile with attendees. If you change your mind at any time after setting up the app, tap Settings on the bottom right-hand corner of the home screen. On this settings page, you can toggle "Share my info with colleagues?" on or off.
How do I video chat with an exhibitor? Click here for quick tutorial.
How do I participate in the scavenger hunt? Click here for instructions.